FAQ

Whether it’s your first time hiring, or you have some questions regarding how we operate, these frequently asked questions should help guide you through our processes. If you still have questions then please feel free to get in touch with the team.

General

We hold valid public liability insurance. A copy can be provided on request.

This is not a problem. In order to keep the cost of our equipment as low as possible we don’t have a showroom, but customers are more than welcome to arrange an appointment to visit our warehouse. Alternatively we exhibit at many trade events, wedding fairs and venue open days where you will be able to view an extensive range of our products.  

There is no event too small in our eyes. As long as you are aware of our minimum hire charge, we are happy to help! As well as our larger clients and events, we regularly deliver to small weddings, birthday parties, garden parties, family events and even deliver the furniture for Christmas dinners in households across the central belt.

We don’t offer new equipment for sale but over the winter period we often have ex hire equipment for sale. Updates will be posted on our social media.

We can set up and dismantle items but this is an additional service that you would need to inform us that you require. There is a small additional charge for this service, so please contact us for more information. Some equipment is set up as standard due to the health and safety issues with it being set up incorrectly (e.g gazebos, patio heaters etc).

A call to an 0330 number costs the same as a call to a normal home or business landline.

We are based in central Scotland and cover Glasgow, Edinburgh, Stirling, Perth, Dundee and St Andrews. We are also regularly found further afield in the Scottish Border, Dumfries and Galloway, Aberdeenshire and the Highlands and Islands. However if your set on using 360 Event Hire we will travel anywhere in the UK to deliver your event.

A dry hire is where you hire the equipment only. There is no additional services included. Set up, removal and delivery etc can be aded to your order if required.

Our minimum hire period is 3 days (1-3 days) and is our most popular hire period giving ample time to set up before and take down afterwards.  You are welcome to have the items for less days but the price will remain the same as most of the costs involved are in preparing the kit, loading/unloading and cleaning which all need to be done regardless, whether it is for 1 day or 3 days. 

Our week rate (full 7 day period) is also available for longer duration events.  For hires between 4 and 7 days, our week rate will apply.  Longer term, seasonal and special event rates are by quotation. Weekends (Friday to Monday) are charged at the 3-Day rate. All hire periods start on the day the equipment leaves our warehouse for delivery and finishes the day it is being collected and returns to our warehouse. A lot of our equipment costs the same whether it is a 3 day or 7 day hire, get in touch for an accurate quote.

We have offices in Glasgow with our main warehouse in Kinross. Our premises are not accessible to the public unless by prior arrangement. 

Ordering and Payment

We are occasionally able to accommodate same day and next day order and delivery requests, although leaving it this late to order is not advisable due to stock availability.  However, please contact us, and we will always endeavour to meet your request. 

All the prices shown on our website are excluding VAT which is currently 20%. 

Yes this is not a problem. Adding equipment to your order can be done at any point, subject to availability. If you wish change or remove items then charges may apply. This may happen if the new hire total is greater than the original amount or if changes mean your order value drops below the original order amount. Please refer to our booking terms and conditions.

We do offer credit terms to B2B customers who regularly hire equipment from us.  Please speak to one of our team about this. 

No, we don’t take any security deposits.

Yes our minimum hire is £60 + vat for equipment and excludes any delivery and collection charges. Our trade accounts have a lower minimum hire, please contact us for more information.

Found a cheaper price? We pride ourselves on the value for money we offer. If you have a cheaper like for like quote let our team know and we can see what we can do.  In order to consider any price matching we would require to see the cheaper quote in full. Please contact us for more details.

In short, no. All hires are quoted on a dry hire basis and no set up is included unless specifically listed in the quote. At the time of quoting all items listed are available to hire. We work on a first come first served basis and in order to avoid disappointment, we strongly advise that you confirm your requirements and pay a deposit to secure your hire as soon as possible.  

  1. You provide all the information required via email or the contact us form on the website
  2. We will provide a quote via email within 24 hours to the email address provided
  3. You can view, comment, accept or reject the quote online
  4. We send the rental agreement via email
  5. You can view, accept and sign or reject the rental agreement online
  6. We send the invoice for payment
  7. Sit back, relax and finish the rest of your event planning

Christmas and New Year are the only times of the year that the full company is closed. We still hire equipment out over this period, you may just have to hold on to it slightly longer than normal for no extra charge. For any hires required for Christmas or New Year Day we will endeavour to deliver as close as possible to the day and would then collect from you as soon as possible when we are back open.  We open for a few days in between the 25th and 1st and then fully open again in early January.

For booking with less that 6 months until the delivery date we require a 50% payment to confirm the booking with the remaining 50% due 10 days before delivery.

For bookings with more than 6 months until the delivery date we require a 20% payment to confirm the booking, 30% with 6 months to go and the remaining 50% due 10 days before delivery. 

As soon as possible. Even if you still need to make some changes or don’t have the final items, it would be best to at least reserve your delivery slots. Some items on your quote could just be a couple of bookings away from being out of stock. We wouldn’t want to let you down if you confirm closer to your event. 

Delivery and Collection

Yes, you can self collect from from our Kinross warehouse as long as we have a booking from you and it is pre arranged. Please make sure you have the appropriate sized vehicle for the equipment you are collecting – its no fun trying to fit six chairs and a trestle table into a mini! There is no admin fee for self collections but any damage caused during customer transportation will be charged for.

We offer a full delivery and collection service from our premises to your event venue. We know how important it is for deliveries to work around you and your event schedule. There are four different options you can choose from: 

  • Standard deliveries from 8:00 AM to 18:00 PM
     
  • AM deliveries from 8:00 AM until 13:00 PM 
     
  • PM deliveries from 13:00 PM until 18:00 PM 
     
  • Timed 2-hour slots throughout the day

Standard delivery is the best value, it gives us a bigger window to deliver in and therefore can make the route as efficient as possible. We usually would deliver the day before your event and collect the day after.  
AM and PM deliveries are slightly more expensive than our standard service but give you a better idea when to expect our arrival.  Timed 2-hour slots are for when you have a tight event schedule and need us to arrive at a set time. This is charged at a premium. Please note we can arrive any time within the delivery window, so please make sure you have selected the most appropriate delivery service.

Yes, our delivery team work 24/7 to fit in with your event schedule. Operating our own delivery vehicles means we have flexibility with our delivery slots. If you would like an early morning and evening delivery, please speak to us to find out if this is possible. 

We know how frustrating it can be when there are issues with deliveries. That’s why we have our own fleet of delivery vehicles and we oversee all deliveries personally. Having our own fleet is great for customers. We can be extra flexible about delivery time slots, including offering them late at night and early in the morning if this suits you.

We have fixed delivery costs for postcodes across central Scotland. We keep our charges low and competitive, so as long as your order fits in one van then the delivery cost will remain the same, whether you order 1 chair or 100. To quote accurately we ask for a venue address and postcode when enquiring.

All our delivery options see us leaving all items at the nearest accessible ground floor entrance.  Our delivery crew will neatly stack all ordered items in a mutually convenient ground floor position, check through the order with you and then ask you to sign a delivery note.  Please feel free to highlight any discrepancies at this point so that we can deal with them quickly and efficiently.  Boxes, containers, bags and flight cases are used to transport some product lines so they arrive ready to use, these form part of the hire are required to be returned at collection.

Prior to delivery all our items are thoroughly checked, tested and cleaned meaning they are ready to use as soon as we have unloaded the van(s) at your venue. 

On collection, furniture should be folded or stacked as per the delivery. Linen should be dry and placed in bags or boxes. Finally, all equipment should be placed in one convenient ground floor pick-up point.  If in doubt, please take a photo of the items when delivered and group, stack, coil and fold as per the delivery. Additional charges apply if our drivers have to hunt for missing equipment, group equipment together or to re organise equipment.

Delivery routes are not finalised until the day before delivery. You can contact our office team the day before delivery for an ETA. Drivers will endeavor to give a call ahead 30 minutes before arrival on the day of delivery or collection. This can not be guaranteed due to poor phone signal or no answer. 

Equipment and Damages

We don’t usually apply any extra charges for cleaning or wine spills etc but if equipment has been clearly misused or is excessively dirty and well beyond what would be expected for a normal hire, then we do reserve the right to apply a cleaning charge. 

You will be charged the full replacement value of equipment that is damaged beyond repair. This includes instances where it is not economical to clean the item.

We have no issue with using our equipment outdoors. Some equipment is more suited to this than others so please check with our team if you intend on using items outdoors. It is your responsibility to look after the equipment when on hire so any weather damage or additional cleaning required will be charged for. Weather damage will be charged for at our full replacement cost.

Upon return to our warehouse, your equipment is counted and checked.  We do charge for missing, broken or damaged equipment.  Make certain that equipment is used correctly, secure when not in use and protected from the weather. 

Cancellation

You are more than welcome to cancel your order at any point however we will not refund any monies paid to date. For more information please check your terms and conditions or rental agreement.

We understand the uncertainty that COVID-19 has caused us all. If your event has to be cancelled because of COVID-19 restrictions caused by government legislation changes then we will offer you the choice to rebook a new event date within 6 months of the original date or a 100% refund, whatever you would prefer.

If your event is cancelled or postponed because of a COVID-19 outbreak within the hosts/organisers/guests/wedding party then we will allow you to move your booking to a new event date within 6 months of the original date, no refund will be given.

We cannot move or refund any event where the equipment has already been loaded in to vehicles for delivery, is out for delivery or has already been delivered.