What is your cancellation policy?
You are more than welcome to cancel your order at any point however we will not refund any monies paid to date. For more information please check your terms and conditions or rental agreement.
Archives: FAQs
What happens if something is broken, damaged or missing?
Upon return to our warehouse, your equipment is counted and checked. We do charge for missing, broken or damaged equipment. Make certain that equipment is used correctly, secure when not in use and protected from the weather.
Can I use your equipment outdoors?
We have no issue with using our equipment outdoors. Some equipment is more suited to this than others so please check with our team if you intend on using items outdoors. It is your responsibility to look after the equipment when on hire so any weather damage or additional cleaning required will be charged for. […]
Additional cleaning
We don’t usually apply any extra charges for cleaning or wine spills etc but if equipment has been clearly misused or is excessively dirty and well beyond what would be expected for a normal hire, then we do reserve the right to apply a cleaning charge. You will be charged the full replacement value of […]
Will I be notified before delivery?
Delivery routes are not finalised until the day before delivery. You can contact our office team the day before delivery for an ETA. Drivers will endeavour to give a call ahead 30 minutes before arrival on the day of delivery or collection if requested. This cannot be guaranteed due to poor phone signal or no answer.
What is my responsibility for equipment collection and return?
On collection, furniture should be folded or stacked as per the delivery. Linen should be dry and placed in bags or boxes. Finally, all equipment should be placed in one convenient ground floor pick-up point. If in doubt, please take a photo of the items when delivered and group, stack, coil and fold as per the […]
What condition will the equipment arrive in?
Prior to delivery all our items are thoroughly checked, tested and cleaned meaning they are ready to use as soon as we have unloaded the van(s) at your venue.
What can I expect at delivery and collection?
All our delivery options see us leaving all items at the nearest accessible ground floor entrance. Our delivery crew will neatly stack all ordered items in a mutually convenient ground floor position, check through the order with you and then ask you to sign a delivery note. Please feel free to highlight any discrepancies at […]
How much does delivery and collection cost?
We have fixed delivery costs for postcodes across central Scotland. We keep our charges low and competitive, so as long as your order fits in one vehicle then the delivery cost will remain the same, whether you order 1 chair or 100. We have a fleet of our own vehicles and trailers to make it […]
Do you use external delivery companies?
We know how frustrating it can be when there are issues with deliveries. That’s why we have our own fleet of delivery vehicles and we oversee all deliveries personally. Having our own fleet is great for customers as we can be extra flexible and have complete oversight of operations so you are always in the […]